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Terms & Conditions

  • Prices – Room rates will vary from time to time. Please refer to the reservation desk or your online agent for prices. 
  • We are not VAT registered so rates do not include VAT.
  •  Bookings – All bookings (‘Bookings’) are personal and may not be sold, assigned or otherwise transferred. Bookings must be guaranteed by a major credit or debit card. Specific rooms cannot be guaranteed and may be changed without notice for an equivalent type. Deposits may vary on Online Travel Agents sites.
  • Arrival and Departure – For direct bookings arrangements for check in are flexible. Rooms are usually ready from 2pm. Please inform us of time of arrival. Check in closes at 5pm. Later check can be arrange by prior agreement. Departure by 10.30am.
  • Group bookings cannot be accommodated at the guest house.
  • Cancellations, amendments and non-arrivals – If, for any reason, a booking has to be cancelled. Please refer to your booking for cancellation policy which may differ with different agents.  A booking cancelled less than 14 full days prior to arrival if booked via an online travel site will incur payment of the full contract price of first nights stay. A booking cancelled less than 7 full days prior to arrival if booked directly with us at the guest house either by our website or by telephone will incur payment of the full contract price of first nights stay.  This will be deducted from the credit or debit card supplied.
  • In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged. This will be deducted from credit or debit card used at time of booking.
  • Failure to settle any accounts in regards to late cancellation, booking amendments or no show court action may be sought to settle any debts
  • Amendments – To amend a booking, guests must telephone or email/write to the guest house.
  • Car Parking – Coach Guest House tenby does not accept responsibility for damage to, or for theft from, or for theft of vehicle parked in our secure parking area.
  • Car Parking charges – Guests booking through an online travel site such as Booking.com, Hotels.com etc will incur a charge of £4.00 per day to use the parking area, this charge will be added to room accounts on departure, guests booking directly with the guest house either by telephone or via the website will receive parking free of charge. 
  • Insurance – guests are recommended to have insurance to cover cancellation, curtailment and loss of baggage, personal effects and money.
  • Children –  Children under the age of 12 can be accommodated. Children under the age of 18 must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate.
  • Disabled/Less mobile guests – Coach Guest House Tenby  is not suitable for wheelchair users due to the age and nature of the property. Please see the Access Statement. As needs do vary, guests are requested to check prior to making a reservation to identify any specific requirements.
  • Dogs – Dogs are not accepted at Coach Guest House Tenby
  • Behaviour –  Coach Guest House Tenby reserves the right to judge acceptable levels of noise and behaviour of guests or their representatives, who must take all steps for corrective action as requested by the guest house. In the event of failure of the guests or their representatives to comply with management requests, the guest house may terminate the booking or stop any event immediately without being liable for any refund or compensation.
  • Discrimination – It is the policy of the guest house not to discriminate on the grounds of race, colour, nationality, creed, sex, marital state, age, ethnic origin or disability. Any guest house employees and all sub-contractors engaged by or on behalf of the guest house are expected to adhere to this policy and the guest house may, without incurring any liability to guests, remove from the guest house any person or persons offending against this policy.
  • Comments and complaints – In the unlikely event that you are disappointed with the guest house, any comment or complaint should be made in writing within 7 days of departure to the guest house management.
  • Statutory Requirements – the guest house is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by guests and their representatives.
  • Liability – Other than for death or personal injury caused by the negligence of the guest house, the guest house’s liability to the guest is limited to the price of the booking. The guest house does not accept responsibility for damage to the guests’ possessions or for theft from the room(s) where the guests are residing.  Unless the guest house is liable under the above clause, the guest indemnifies the guest house from and against any and all liability and any claims, proceedings or damages resulting or arising from the Booking, the guest or any outside contractors of the client. The guest house will not be liable for failure to perform to the extent that the failure is cause by any factor beyond its reasonable control.
  • Damage – Guests are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act or omission, default or neglect of the guests or their representatives and will pay to the guest house on demand the amount require to make good or remedy any such damage and the costs of such recovery.
  • Smoking – The guest house is a non smoking property. If a guest decides to smoke in any room they will be liable to a charge for the cleaning/damage the guest has caused by smoking. A charge equal to one additional nights stay will be charged in all cases.
  • Third Party Rights – The Contracts (Rights of Third Parties) Act 1999 shall not apply to this contract.
  • Law – Any issues arising out of these booking conditions shall be deemed to have existence in Wales and be subject to Welsh law and the exclusive  jurisdiction of Wales
  • On booking your stay at Coach Guest House Tenby you agree acceptance to these terms and conditions

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